Washer Will Not Spin Out Water

Name: William

City: Grand Rapids

Inquiry Type: Appliance repair question

Comments: 

We have a Kenmore washer, model 11020912990. It fills with with water and runs, however when the timer switch advances past rinse to spin, the washer shuts down and will not spin out water.

Hi William, 

Thanks for your note.
Check to see if the cold side of the water valve has failed. Set the wash for cold wash and see if it fills. If this is not it, there is a wig wag solenoid assembly on the transmission. Many times a wire will break or the wig wag is defective. 
Regards,

Joe Gagnon

Refrigerator Compressor Repair

Name: David

City: Birmingham

Inquiry Type: Appliance repair question

Comments: 

We have a Kitchenaid Refrigerator, model KSCS23INWH00, that was really hot in the back and along the front divider between the freezer and regular compartment for some time, maybe a year or more, but all was well with it working.  Yesterday, we lost all cooling in both the freezer and regular compartment, though it is still running. The back and front divider are at room temperature.  Any thoughts? 

Hi David, 

Thanks for your note.
I suggest you have a technician look at it. It sounds like the compressor is not running at all.
Regards,

Joe Gagnon

Duct Cleaning and Insulation Experts

Name: Tom

City: Brighton

Inquiry Type: Appliance repair question

Comments: 

Hi Joe! Who can you reccomend for duct cleaning? We are a few miles south of Brighton and are looking for a company that will clean all the ducts and not cut corners.

Secondly, can you recommend a good insulator for my attic? I have about an R 38, but still getting icicles.

Hi Tom, 

Thanks for your note.
Please go back to my web site askjoegagnon.com and click on Joe's Picks. There you will see two of the best. Dalton Environmental and Existing Home Insulation.
Regards,

Joe Gagnon

Dish Detergent Latch Kit

Name: Laura

City: Ann Arbor

Inquiry Type: Appliance repair question

Comments: 

My son recently moved into an apt with 3 other college friends, and they are thrilled that it has a dishwasher ....problem is they don't know if it is working properly, and the dish detergent lid will not close. It is an older model Kitchen Aid. Are there areas in the washer that these kids should check to make sure all is in tip top shape without calling the engineer/maintenance worker?  Also, more importantly, the dish detergent top will not shut. Will the dishes become clean if they place a gel pac (Finish orange gel pack) in the bottom of the dishwasher before they start it?  I fear the landlord will not be fixing it in the near future, or at all, and they really want to use the washer rather than hand wash their dirty dishes.

Thank you!  I enjoy listening to you each weekend!

Hi Laura, 

Thanks for your note.
There is a latch kit that needs to be replaced inside the door to have the soap door latch. It will work with the gel pack but not as good. 

Regards,

Joe Gagnon

Best Top Load Washer

Name: Karen

City: Plymouth

Inquiry Type: Appliance repair question

Comments: 

Can you tell me what brand would be your recommendation for a top load clothes washer.  I believe you had mentioned Speed Queen at one time.  What local store would carry the recommended brand?  Thanks

Thanks!

Hi Karen, 

You are correct as I think Speed Queen is the best value on the market today. Contact Busen's Appliance in Lincoln Park and they will take care of you. They are listed on my web site at Joe's Picks.

Regards,

Joe Gagnon

Rust Stains on Laundry

Name: Jon

Inquiry Type: Appliance repair question

Comments: 

I haven't been able to diagnose the cause of stains intermittently appearing on my laundry (nor have local repair shops that I took the shirt shown in this link

https://picasaweb.google.com/104694306635033565401/StainsOnShirt?authuser=0&authkey=Gv1sRgCIS4q6e_3fK2Jw&feat=directlink

Washer is 5 yr. old, Kenmore front loader, model 43042. Matching Kenmore electric dryer, same age, model 83042. I've used Affresh in washer and have cleaned dryer vents.

Thanks!

Hi Jon, 

Let's eliminate the washer by hanging a few things on a line. My suspicion is the vent grate on the inside of the dryer where the air moves through the dryer. Some will have stains and rust form on them. Check that out.

Regards,

Joe Gagnon

Clean Machine

Name: Tom

City: Milford

Inquiry Type: Appliance repair question

Comments: 

You mentioned a device for washing machines that helps wash clothes better and with cold water. Could you give me the name again for me to check out and possibly order?

Thanks for all you do.

Hi Tom, 

Thanks for your note. You can go to www.pureproductsinternational.com and you will see a great video on the product. It's called a Pure Wash and it works great.
 

Regards,

Joe Gagnon

Dryer Fire

Name: Mike

City: Ann Arbor

Inquiry Type: Appliance repair question

Comments: 

I have an 8 year old gas, front loading Whirlpool duet dryer, and I had the dryer vent cleaned, but they did not clean the inside of the dryer. Had a mini flash fire inside the dryer. No visible damage to any of the wiring. The dryer works but it seems like it doesn't dry completely anymore. Any ideas?

Hi Mike, 

Thanks for your note. I would suggest you stop using the dryer immediately. That fire you had could have caused some serious problems with sensors etc. and you need to have it checked out.

Regards,

Joe Gagnon

Installing Gas Dryer in Bathroom

Name: Teresa

City: Livonia

Inquiry Type: Appliance repair question

Comments: 

We recently remodeled and kicked out our first floor bathroom to accommodate our laundry room in northern Michigan.  We currently have an electric dryer but would like to purchase a propane/gas dryer. Is there any reason why we cannot have a gas dryer in a bathroom?

Hi Teresa, 

Thanks for your note. I don't know of any reason why not. Make sure it is vented to the outside. A dryer uses 200 cubic feet of air per minute that goes through the dryer so you may want to leave the bathroom door open while it is operating. Also any sprays or perfumes etc. are drawn into the dryer, so limit that or your clothes will smell.

Regards,

Joe Gagnon

Oven Knob Repairs

Name: Bob

City: Pontiac

Inquiry Type: Appliance repair question

Comments: I have a 1966 GE electric 40" double oven range that is in practically new condition. I live in Pontiac, Michigan and am looking for an experienced appliance repair company/repair person to take a look at it because the larger oven is not working. There are two turn knobs to operate the oven: one to turn it on and the second controls the temperature. The left knob to turn it on lights up, but the temperature knob on the right does not light up and the oven does not warm up. Any recommendations you can provide?

Thanks!

Hi Bob, 

Thanks for your note. Check the wiring to the thermostat control and see if some of this wiring is getting brittle. There is an appliance repair company in your area called Doc's Appliance. They are a good reputable company.

Regards,

Joe Gagnon

Best Disposer

Name: Mirabel

Inquiry Type: Appliance repair question

Comments:
Hi, Joe,
We just bought a GE waste disposal. What is your opinion about its rating? Is it rated? I found nothing in the Consumer Report at the library. The one we have is leaking from where the wire connects. What do you think is the best disposal?

Hi Mirabel, 

Thanks for your note. I believe that almost all disposers sold today are made by Insinkerator. There are a lot of different brands, but the best is probably Insinkerator. The quality of the disposer depends upon the amount of money you spend on it. Prices range from $79 to $300. The cheaper it is, the poorer job it does grinding up the garbage. Cheap may mean a plumber coming over to snake out the kitchen drain.

Regards,
Joe Gagnon

Rusty Washing Machine Drum

Name: Sharon

Inquiry Type: Appliance repair question

Comments: I have one of those "unbreakable" Maytag washing machines. It is 24 years old, works fine, but, it is rusted around the edges and has rust holes in the drum. Is the drum replaceable or is there a paint that can refrain from further rusting?

Hi Sharon, 

I suggest you purchase the strongest rust remover you can get and soak that tub for 24 hours and then tell me if you still have rust or if it suddenly came off. Please let me know. 

Regards,

Joe Gagnon

Cleaning a Dehumidifier

Name: Mike

City: St. Clair Shores

Inquiry Type: Appliance repair question

Comments: Joe you have help me out several times . I have a Whilpool model: AD25BSRO dehumidifier that is freezing up. Any ideas?

Hi Mike, 

Thanks for your note. Take the dehumidifier to the car wash and pour the water through it. Let it dry for a few days in the sun. It needs to be cleaned every year.

Regards,

Joe Gagnon

Leveling a Top Load Washer

Name: Monika

City: Clinton Township

Inquiry Type: Appliance repair question

Comments: Hi, Joe,

I have a Maytag top load washer, about 10 years old; it works wonderfully, except for it's constant desire to talk a 'walk'. We have leveled it time and time again. It works okay and then starts to shimmy and shake all over again. I have to open the lid, rebalance the load, and keep doing that until the load is completely done.  This all started a couple of years ago, around the time that one of the 'fins' on the lower part of the agitator inside the washer broke off. Could this be related? According to the two servicemen who have taken a look, it is not related. One thought we might have a 'snubber ring' problem, the other disagreed. We're researching online to see if it could be the springs or another situation. Hubby and I are handy with tools, and are ready to tackle whatever you suggest.

Your help is much appreciated!  Love your show!

Hi, Monika,

Thanks for your note. I don't know exactly what model you have but if it is the old style Maytag with 2 belts, here is the common problem. The four legs have a locking nut outside and inside the frame. These nuts will work loose after years and must be re-tightened. The washer must be leveled using a level and all the lock nuts secured.

Regards,

Joe Gagnon

Dishwasher Brand Recommendation

Name: Jan 

City: Canton MI

Inquiry Type: Appliance care tip

Comments: I am in need of a new dishwasher and have checked various sites to review them and seem to get more confused than ever. Do you recommend a stainless steel interior?  Is there any brand you could recommend? I'm looking for a middle of the line variety, not high end, but one that would give good service.  Currently leading toward a Kitchen Aid or GE Profile.

Hi Jan,

Thanks for the note. If not a Bosch,go with the Kitchen Aid.

Regards,

Joe Gagnon

High Efficiency Furnace

Name: John Fuhrman

Inquiry Type: General question

Comments: What is the lastest rule and dates for 90% efficiency furnaces?

Hi, John,

Thanks for your note. From what I understand, the mandates that were set several months ago have been cancelled. You might be best to contact Pat Kelley of Kelley Brothers at 734-462-6266. He is the best furnace guy in the business.

Regards,

Joe Gagnon

Gas Dryer Repair

Name: Roger

City: Ypsilanti

Inquiry Type: Appliance repair question

Comments: I have a Maytag gas dryer that runs but does not produce any heat. I have detected a slight gas odor. Any thoughts? I did shut the gas value off to the dryer.

Hi Roger,

Thanks for the note. Even with a failure of the gas valve system you should never smell gas. I suggest you contact Master Tech Appliance in Ann Arbor and have them check out this problem. Too dangerous a situation to fool around with.

Regards,

Joe Gagnon

Ice Maker Repair

Name: John  

City: Ann Arbor, MI

Inquiry Type: Appliance repair question

Comments: Hi Dr Gagnon!  Your show is GREAT and Very helpful!

Question I have for you is that our refrigerator has an ice maker - and for some reason the defroster heater stays on too long (or comes on too often)  and our ice melts down and all freezes together. Any ideas?

Thanks

Hi, John,

Thanks for your note. Before we blame the defrost system, I would like you to check a few things. Place a piece of paper towel over the ice in the bucket. Let's see if any water is leaking through the water valve after it dumps a load of ice into the bucket. If so, the water valve in the rear bottom of the refrigerator needs to be replaced. This is very common.

Next you need to check the door seals by putting a flashlight into both sections, doing this at night. Shut off the lights in the kitchen and look around both seals to see if any light is showing. If so, heat the gasket with a hair dryer and stretch it out. Door seals have a tendency to return to the original shape when heated. If you still have the problem after these checks, I suggest you contact a service technician to check out the defrost system as the newer model refrigerators use computers tied into the defrost system.

Regards,

Joe Gagnon

Contractor recommendations

Name: Cyndy  

City: Canton, MI

Inquiry Type: Contractor recommendation

Comments: Hi Joe,

Can you please recommend the following:

A good surveyor?

A couple of honest concrete/cement people?

A couple of honest fence companies?

And Tree services?

Thanks,

Cyndy

Hi Cyndy, thanks for your note. Take a look at my website and go to Joe's Picks. You will see a great cement company there called KC Masonry. Anchor Fence is a good company located in Westland. I don't know a Surveyor or Tree Company.

Regards,

Joe Gagnon

Erratic Kenmore Washer

Name: Terrence 

City: Saginaw

Inquiry Type: Appliance repair question

Comments: I have a Kenmore Washer 110.26002010. It doesn't always complete the spin cycle and clothes are soaking wet. It's erratic and intermittent but happening more and more. I have read about the diagnostic tests and have some literature on them but wanted to get your input. 

Thank you.

Great show by the way!

Hi Terrence,

Thanks for your note. I do believe you have an old belt driven machine. You might be having a problem with the Wig Wag which is controlled by a drop in solenoid. You need a technician who knows these older machines.

Regards,

Joe Gagnon

Recommended Dishwasher Brand

Name: Linda Kind

Inquiry Type: General question

Comments: Do you recommend any certain brand of diswasher?  We had previously had a Maytag that lasted 20 years, but now we need a new one.

Thanks.

Hi Linda, 

Thanks for your note. Dollar for dollar I think Maytag and Whirlpool are good choices. Bosch I think is the best but more expensive.

Regards,

Joe Gagnon

Pure Wash for High Efficiency Washer

Name: Bruce

City: Plymouth

Phone: 734-748-0438

Inquiry Type: General question

Comments: 

Hi Joe,

This morning during your show I became interested in the product you were discussing for washing machines. I think it was Pure Wash but I'm not 100%.  I have a high efficiency Maytag Neptune front loader.   Do you have the mfrs website or the best place to purchase one?

Thanks.

Hi Bruce, 

Thanks for your note. The product is call Pure Wash. You can learn all about it by going to www.pureproductsinternational.com  

This new revolutionary product is being sold at all ABC Warehouse stores.

Regards,

Joe Gagnon

Condensation in Refrigerator

Name: Linda

City: Ann Arbor

Inquiry Type: Appliance repair question

Comments: I bought a whirlpool side by side refrigerator in Dec. 2011. During the summer I noticed a lot of condensation at the top of the veggie bins. It was still under warranty and they contracted Master Tech. to come out and look at it. The technician that came out said to adjust the dials on the veggie bin and that should help. He did not really investigate the issue.  During this winter the water droplets froze up and it was difficult to open the bins.  Master Tech. came out and said air was getting in and closed up what needed to be closed up. They said if that did not work they would have to call whirlpool. It helped but did not solve the problem entirely. I do not have air conditioning so was concerned about the summer months and called them again.They called whirlpool tech support to get help and came out again and spent a good deal of time installing the parts.

Again, it is better but not completely solved. Is this an issue to be concerned about or just let it go? I have already spent close to $300 additional to this fairly new refrigerator.

Thanks for any advice you can give.

Hi Linda,

Thanks for your note. The only suggestion I have is to warm up the freezer a bit. Turn the control to warmer in the freezer. Let me know if that helps.

Regards,

Joe Gagnon

Kenmore Washer DIY

Name: Hayward Davis

City: Flat Rock, MI

Inquiry Type: Appliance repair question

Comments: Kenmore washer 80 series Model 11082985820. Motor is running, water will not drain and agitator does not function AND drum does not spin. Trying to get an idea before attempting to repair...

Hi Hayward, 

Thanks for your note. I suspect the coupler between the transmission and motor is broken - very common failure on this machine. This is a do-it-yourself project. All you need is some start up directions. Call me on my radio show this weekend (734-822-1600 ) and I'll get you started.

Regards,

Joe Gagnon

High Efficiency Washing Machine

Name: Sandy

City: Melvindale

Inquiry Type: Appliance Question

Comments: What is the best detergent to use in a High Efficiency washing machine??

Hi Sandy, 

Thanks for your note. There are so many but the best on is a product sold by Heydlauff Appliance in Chelsea, MI. Their number is 734-475-1221. They will ship it UPS. My wife loved it until she now uses the washer without any detergent. Call me on the radio show this weekend 734-822-1600 and ask me about the new Pure Wash product. No soap and no hot water.
Regards,

Joe Gagnon

Best Contractor for HVAC

Name: Sandy

City: Melvindale

Inquiry Type: Contractor recommendation

I need to have a new air conditioning and furnace installed. What brand do you recommend to get for the best reliability and performance and what contractor is the best to have do this work?

Hi Sandy, 

The best product is an Amana, and the best contractor is Kelley Brothers. Their number is 734-462-6266.
Regards,

Joe Gagnon

  

DIY Clogged freezer drain

Name: Jim

Inquiry Type: Appliance repair question

I have approximately 10 year old Amana refrigerator with the freezer on the bottom. For about the last month the recessed area in the bottom of the freezer section has filled with ice. There are times when a small amount of water can be found on the floor that has leaked out of the freezer section. This refrigerator does not have an ice maker and no water lines go to it. I do hear the defrost timer click and the compressor stops when that happens so it does seem to be working. Is there a drain line clogged causing condensation to leak into the freezer section? If so how can this be cleared?

Thanks,

Jim

Comments:

Hi Jim, 

Thanks for your note. What you have is the most common service call on refrigerators. You are correct, there is a plugged drain line. You are going to save over $100 if you do it yourself. If you get into trouble, you can call my son Mark at 734-953-6991. 
Unplug the refrigerator, remove the back wall inside the freezer--defrost all the ice built up in the defrost drain pan--use a turkey baster full of hot water and stick it in the drain hole and blow it through. Do this 3 times and you are back in business.
Regards, 
Joe Gagnon

Stove not Working

Name: Dennis

City: Fenton

Inquery Type: Appliance repair question

Comments: Hello Joe

I have a 4 year old whirlpool electric stove. The only thing that works on this unit, is the controls, and the clock.  None of the burners or the oven do not work.  The breaker is not tripped.  I have an electrical  tester, but, the wall plug has 4  openings, 3 flat, and 1 round.   I am not familiar with this type of plug.  The ones I am familiar with only have 3.  How do I use my tester to verify the 220 power?

Any other suggestions, please.

thank you

Dennis

Hi Dennis, 

thanks for your note. The electronics such as the clock etc. only need 110 volts to operate. The burners,elements etc. need 220 volts. It looks like there is a problem with voltage in the range. Go to your local hardware store and have them show you how to check the 4 prong box. That way I know you are going to kill yourself. If the box proves 220 volts, unplug the range and check the terminal junction block on the back of the stove where the cord connects. Check for burnt or loose terminals. Please let me know how it goes. 

Regards Joe Gagnon. 

Rain rolls off a clean windshield

Name: Ted 

City: ypsilanti

Inquery Type: General question

Comments: hey joe, i heard you this morning talking about cleaning the windshield wipers with some sort of alcohol and cleaning the windshield with a certain kind of soap. i was driving and it was hard to hear from your phone at the show that you were, so could you tell again the name of the alcohol and soap? was that info in your column? where do i go on the internet to read your columns?

HI Ted, 

thanks for your note. Here it is--Clean the windshield using warm water and a bar of BonAmi soap, Wipe the blades clean using DeNatured alcohol on a clean cloth. Keep cleaning until there are no more black streaks on the cloth. Apply RainX to the windshield. You now have a windshield where the rain just bounces off. Let me know what you think. 

Regards Joe Gagnon. 

Cold water is Warm

Name: Stephen Hobart

City: Lewisburg, Pa

Inquery Type: Appliance repair question

Comments: My home is seven years old, two story, all electric with geo thermal.  Recently I have been getting instant hot water out of all water faucets; even the cold water faucets are warm until I run them to clear the line.  I replaced the single handle water valves in the showers as well as the one in the kitchen.  All others are double handle.  I am wondering if perhaps the thermostat in the hot water heater might be acting up.  Any thoughts as to why I would be getting instant very hot water with warm water from the cold water tap.  Thank you for any information you might provide.

Hi Stephen, 

thanks for your note. I am not even close to being qualified as any kind of a plumbing expert but let me explain something that might help. We also get hot water in our taps like you do, especially when the temperature is cold. Our water pipes run along the basement ceiling very close to the air ducts which contain warm air from our forced air furnace. The more the furnace runs, the hotter the water is when we first run the water. This does not happen when it gets warmer. Hope this helps.

Regards Joe Gagnon. 

Leaky Dryer Vent

Name: Kelly

City: Davison

Inquery Type: Appliance repair question

Comments: I have noticed in the last few months that it is taking longer and longer for my dryer to dry laundry loads.  I have visually checked to see if the moisture is leaving the outside vent.  It is.  My laundry room is not overly moist so I don't think it is a blocked vent.  Any ideas on what to do next?  Is there something easy to change.....like a heat coil?  Is it much like changing an electric oven coil?  

Thanks for your help, Joe.

Hi Kelly, 

thanks for your note. I have heard your statement a few thousand times. "Air is coming out the vent trap" Yet a service technician comes out and cleans a plugged up vent line. The amount coming out is crucial. I would suggest you disconnect the vent line from the dryer and do one load. That will tell you if I am right or not. Take the vent line off and clean it immaculate. The dryer may be a serious fire hazard if the vent line is not clean and clear. 

Regards Joe Gagnon. 

Appliance 411

Name: Pat 

City: Livonia, MI

Inquery Type: Appliance care tip

Comments: Hi Joe,

On today's show, you mentioned Appliance 411 to look up your appliances  however, I missed the web site and reason for looking up your appliance.  Was it for recall reasons?  Can you provide me with the info, or where on your site I can look it up?

Also, I agree with the caller from Indiana, it would be great if we could go back and listen to your previous shows.  Sometimes I can't listen on Saturday mornings and it would be wonderful if I could sign in and listen to the previous show in some type of archives.

Thank you and God Bless you for all you do for others.

Hi Pat, 

Very nice of you to write. On the 411 thing, I just went to Google search and typed in appliance 411 and found a site for checking the age of appliances. It had nothing to do with any recall but sometimes people write and wonder how old their washer or appliance is. My son told me about this feature to answer a consumers question. Any questions on recalls can be seen on saferproducts.gov. There are 195 million recalled appliances in American homes. Please check out the site and check if you have any. As for archives etc. I will look into it. 

Regards Joe Gagnon. 

www.appliance411.com/

COLOR ME RED

Originally published in the Observer Eccentric Newspapers

In my many years of writing this column and my almost 30 years of doing a radio show I have seldom been in tears doing my enjoyable work. Last Saturday I received an on air phone call from Doctor Sase who lives in Ann Arbor. He described the following scenario. “We received a call from an Air Duct Cleaning Company who said they could clean our air ducts for a special price. We were taken by their phone call and committed to have them do the job. They came to our home and quoted a price of $800.00 to do the job and after I explained that it was too costly they did the work for $600.00. After they were finished we have been seeing moths flying all around the different rooms. It appears that we have been scammed by a very unethical air duct cleaning company and can you help us.”  He went on to tell me that he is 90 years old and suffered a stroke some months ago. His wife is 88 years of age and they live in a modest home of 1200 square feet. Suddenly he burst out crying while talking to me and that is all it took to get me in the same frame of mind. Now, isn’t this enough to give you a picture of what happened to this good man and his wife?

I have written in the past about crooked air duct cleaners and how it is a national concern and how all consumers should be aware of whom the bad guys are. Here is a typical story that is not going to end until I get myself involved. I have already made arrangements for a reputable company to go to Doctor Sasses’ home and give me a detailed report on the quality of the work performed by the bad guy. Once I get this report I am going to visit the Doctor and take him to his District Court and help him file a small claims case so he can get his money back. As you can tell, I haven’t mentioned this bad guy’s company name and all I know right now is that he is located in Livonia. It might be possible that he reads this column and I want him to know that I’m coming after him. Once I prove in a court of law that he ripped off this particular consumer and senior citizen I am going to write the second chapter of this story. I am also going to contact some friends in the television industry and don’t be surprised if you learn more about this company from watching the nightly news.

Now let me give our readers a sort of refresher course on some of my past years. Today I am a senior citizen, retired on fixed income but I used to be one hell of a consumer advocate. I used to work for Esther Shapiro, the retired director of Detroit Consumer Affairs and she was about as tough as they come when it comes to dealing with unethical business dealings. I spent years working as a fraud investigator with Attorney Generals Frank Kelly and Jennifer Granholm and I helped put some nasty people on hold. The television industry used me many times to help them set up sting operations which helped consumers become more aware and educated on how some services are too good to be true. In this State of Michigan, consumer protection is almost a thing of the past. There are no more consumer protection agencies which help people with problems like the one described above. You have to fend for yourself and God help you if you happen to be old and not as sharp as you once were. In the old days it wouldn't take this long to solve a problem like a rip-off company so described. I would just pick up the consumer and drive over to the crooks business office, explain what the problem was, introduce myself and get the distraught homeowners money returned on the spot. Maybe the guy who is now in trouble is reading this column and if so he can send a check for $600.00 to Doctor Sase in Ann Arbor. He can do it now or do it later. Stay tuned. 

HERE WE GO AGAIN

Originally published in the Observer Eccentric Newspapers

I would like to know how many organizations there are that control and set policies on energy consumption in this country. I think every person should be singled out and how much money is directed to each specific group. I want to know because I’m tired of not knowing who is responsible for the thousands of dollars that cost Americans right out of their pockets for the new ideas that come out of Washington. Who is it that has the right to dictate to homeowners that you can no longer purchase an 80% furnace and must install the 90% plus as a replacement? Under mandate of law, the heating company of your choice will no longer be able to sell them. Many consumers will be shocked at the increase in price for having a new furnace installed. This law goes into effect in the early months of 2013 and it reminds me of when the Energy Department got involved with the toilet issue that turned out to be one big mess. Don’t get me wrong, I believe in saving the planet, recycling and all the other things that can be called normal but I’m strictly against the rip-off ways that get mixed into the methods of getting things done. Let me give you just a few examples of how change which caused some very adverse expense results.

In 1982 the manufacturers of gas ranges had to change the method of ignition on their stoves. They had to go from a pilot light to an electronic ignition system. The old system worked great but it wasted gas which we had plenty of and still have an abundance to feed us for the next 200 years. This move had to cost the manufacture many millions of dollars in new design etc... I want to tell you that it didn’t take very long for them to get a return on investment. The igniters were just a pure piece of junk back then and many range owners had to buy a new one every year at a cost of near $100.00. It was several years before the igniter was perfected to withstand some longevity. The same picture is true of furnaces. Most people who purchased a new furnace 20 years ago with the new ignition system had to replace several igniters during the first few years of operation. I know, I’ve replace 5 of them in my furnace which is still operating like a champ but now comes the big decision I have to make along with several million other homeowners. I simply don’t want to replace my furnace at this time. My old one works great and I might get another 10 years out of it. If I do decide to replace it now, I don’t want one of the higher efficiency units. I don’t believe that the extra expense of installation and extra cost is feasible to recover in my remaining years. It just doesn’t work for me and I’m not alone. To sum it up, I either purchase an 80% furnace now or I wait until my current one goes bad down the road and I buy what is available and the 90% furnace is shoved down my throat.

Now let’s say that I am really concerned about energy savings and have the new energy saving furnace installed now.  I figure that I might save a lot of money compared to what it will cost me a few years from now.  Keep in mind that it is not just the extra cost for the product but the additional amount of money I’ m going to spend to have holes drilled through the side of my house for the new venting requirements on this new furnace. Thank God I don’t live in the center unit of a condominium or I’d be spending more for venting than I would for the furnace. I think I spent $1400.00 for a furnace 17 years ago and today it would cost around $3000.00. I expect that next year it would cost around $5000.00 and who knows what the price will be in the next few years.  I would like to know who the people are that have never held a screwdriver and make these decisions for me. Stay tuned.  

TRUTH OR CONSEQUENCES

Originally published in the Observer Eccentric Newspapers

I would like to believe everything I read and hear that comes from those entrusted in telling us the way it really is, but life has taught me otherwise. When I find out that I am being conned I more or less shake my head in disgust and pray that many of my fellow consumers are wise enough to figure it out.

In the last few years the manufacturers of dish washer detergents have removed the phosphates from their products. They did this with little warning to homeowners who suddenly discovered that their glasses came out of the dishwasher with a cloudy finish on them. I am very disappointed that they still have not come up with a solution to the problem nor do they think they have? In my house we have been using the Lemi Shine product to add to our current powdered detergent and it has been doing a good job of keeping the glasses fog free. After seeing some television advertising that portrays a woman telling another that these new packages of predetermined amounts will take care of her foggy glasses, I went to the store and purchased some of that particular brand. I’ve been using it for the past 2 weeks and I’m not happy. I’ve got 5 glasses that look like they have been through a snow storm. They just won’t come out nice and clear so I boiled them in a big pot of water for 10 minutes and that didn’t help. So I’ll say to the well-known advertiser, “you are lying, pure and simple.”

I recently read a story about Kent Carson from Chicago who awakened in a hospital bed to find that his legs and one arm had been amputated. This unfortunate 55 year old man was infected with Legionnaires disease. He doesn’t know where he caught it and it is seldom reported unless if affects many people who were at the same place. For many years I’ve been telling homeowners to pay attention to the humidifier on their furnaces. Going back to 1950’s the advertising would tell you that the float type humidifier was necessary for good health for people who lived in the cold climate such as Michigan’s. Even today a doctor will tell his patients who have respiratory problems to make sure the air in their home has humidity added. There were many millions of these installed on furnaces and a lot of people still have them. Parts are still available and heating companies are still fixing them. My advice to those folks is to get them off the furnace as quick as possible. Legionnaires come from water that is sitting and heated and that is exactly what the water is doing in that antiquated humidifier. I strongly recommend you think about the flow through type humidifier. One other important factor on a humidifier has to be mentioned here because it is so important. The filter has to be changed! I’ve seen filters that are covered with black mold because the homeowner was trying to save a few dollars.

In this world we live in and with the technology now available we are smothered with many different messages that it is easy to confuse people. As Esther Shapiro used to say, “A confused consumer is easy prey.” White is white isn’t it? How can toothpaste make your teeth whiter than the next? The same analogy applies to soaps used in a clothes washer. In closing this column I would like to mention for the last time my last few columns which pointed out the newly invented way I have been doing the laundry at our home. I’m not using detergent or hot water and my clothes are as clean as ever and they even smell better. You can believe in the advertising you will see on this product. Stay tuned. 

WASHER ARTICLES—STIR THE POT

Originally published in the Observer Eccentric Newspapers

Here are just a few of the many emails I have received on the subject of today’s washing machines. They are typical of the comments I receive in person. Patrick writes: Can you recommend a reliable washing machine mfg. That really washes clothes. I purchased a top loader a few years ago only to discover that its sole purpose is to be a federal government agency mirage. It doesn't clean but does knot and wrinkle everything. This is a fraud! How do they get away with it? These are Rube Goldberg machines that take an hour to do nothing, but they sure do save water. Where are the class action lawsuits to sign up for? Mary writes: Your recent article in the O&E newspaper was so informative! We are about to purchase a new washer and dryer but have some serious doubts about their quality. We have talked to salesmen in stores, and researched each machine online and we are more confused than ever. The dryers are so large now that we will have about 2 inches from the wall when the door to the dryer is open! You have written about the lack of water in the new washers. That scares me a lot. I don’t have time to redo laundry that comes out of a washer still dirty. Also, one of the big things with the new washers is the locking lids! Whose “not so bright” idea was that? I hope that my husband will be able to take that lock off the new washer. Diane Armstrong, a noted author and columnist in Timmins Ontario dedicated a whole column to the subject of clothes washers. She writes: About ten years ago, the Green Movement came into being. We were told to cut back on water usage and electricity or natural gas. Why, in the interest of saving water and utilities, don’t the manufacturers to back to the Suds Saver? They already have the blueprints. But this would be logical. Good Grief!! Consumers must buy and use a product to clean a machine whose initial purpose is to clean? What’s wrong with this picture?

A few columns back I informed you about this recent invention that mounts on the wall behind the washer where you hook up your cold water line. This product allows you to wash clothes with little or no soap and use only cold water. There is a whole video presentation on this product and if you’re interested you can go to greentechenv.com. I saw the video, didn’t believe it but had one shipped to me. I have been washing clothes for 2 weeks now and that’s a new venture in my life. I just can’t believe it but it works. It’s made washing clothes an experiment for me and the results give me the confidence to write about it. This may be the best invention since the microwave oven. I took a 6 year old Carhart jacket that has never been washed and it came out clean as can be using no soap and only cold water. I washed several other jackets and I was pleased. I took a green T-shirt and covered the backside with blueberry juice and mustard. I let that dry for 4 hours and then washed it with no soap and cold water. All that stuff just plain disappeared. I did about 10 of my under shorts and all that stuff disappeared as well. Not only that, but the clothes smell so good and fresh. Suffice it to say that this old guy who is such a skeptic has been made a believer and it will take a team of horses to remove this from my home.

To my knowledge I don’t know if there is anyone selling this product in the area and even if it was sold around here, this column cannot be used as an advertising format. I can tell you it will be soon available at retail locations in the appliance business. I expect this product can save between 3 to 5 hundred dollars annually, depending on how many wash loads you do per week. Isn’t it a shame that the appliance manufacturers couldn’t build this product directly into the design of a new washing machine? I bet that sure would stop a lot of complaints from unhappy consumers. 

Broken Wig-Wag

Name: Robert

City: Canton  M I

Inquery Type: Appliance repair question

Comments: My 20 year old Sears cloth washing machine will not spin the drum when discharging.  It makes a bad noise.  I think it could be the transmission?????

Hi Robert, Nice to hear from you.

You may be correct about the transmission but there is part called the Wig-Wag that is more prone to fail. It's a double solenoid that fits on top of the transmission and puts the unit into agitate or spin. It moves a couple of cam bars which activate the transmission. There is a lot of movement down there and it is very common for a wire to break. You can call my son Mark at 734-953-6991 and he'll talk you through it or come out and fix it.

Regards,  Joe Gagnon. 

Multiple Appliances with Problems

Name: Ann

City: canton

Inquery Type: Appliance repair question

Comments: I have 3 appliances with problems.  Our 13 yr old Kenmore washer doesn't spin unless we give it a push.  I think it's the motor but don't know for sure.  My 7 year old Bosch dishwasher isn't draining properly even after cleaning accessible drain in the basin.  My 7 yr. old KitchenAid gas range has a power burner that isn't igniting properly and when it does, the flame is very low.  We used to be able to clean under the burner cover but that doesn't seem to work anymore.

Hi Ann Marie, thanks for the note.

I believe the washer has a worn out clutch assembly. On the dishwasher you need to check the drain hose to make sure there are no kinks in it and check the connection on the garbage disposer. Remove the hose and clean out the spout where the hose connects to the disposer. Clean it out with a table knife. The range may have a need for a regulator and should be checked out before buying any parts. Regards,  Joe Gagnon. 

Consumer Question: Safely moving a freezer

Name: MAURICE

City: TECUMSEH ONTARIO

Comments:    Hi  joe     W are moving  a deep freezer   just want to know can I put it on its side will it leak oil ? And how long do we let it sit before I plug it in.

Thanks  a lot Joe   

Maurice

Hi Maurice, thanks for your note.

You can move it in any position as long as you do no damage to any of the tubing. I suggest you move it in the normal position because if not, you may affect the alignment of the lid which will result in a poor door seal. You cannot get an oil leak because this a sealed system. You must let it sit in a normal position for a least 2 hours before you plug it back in. The oil must be sure to migrate back to the bottom of the compressor or you can destroy the compressor.

 Regards,  Joe Gagnon. 

Consumer Question: Faulty Dishwasher Agitator

Name: Joe

City: whitmore lake

Inquery Type: Appliance repair question

Comments: I have a Kenmore washer that doesn’t agitate on the bottom, sounds like something isn’t connecting properly, any comments.

Hi Joe, thanks for your note.

I believe you have a two piece agitator that has 2 plastic dogs between them. The dogs need to be replaced. Take off the top cap and remove the center bolt that holds the agitator down in place onto the transmission. Take the whole agitator to a parts store where they will take it apart and install the new dogs. Please let me know how you make out.

Regards,  Joe Gagnon. 

Consumer Question: Dishwasher not cleaning dishes

Name: Gary

City: Alllen Park

Comments:

Hello Joe,

I have a Kenmore Elite dishwasher 5-6 years old.  I has been a good performing machine with no history of problems until the last few days.  My dishes simply are not cleaning well at all, especially the items in the top tray.  i clean it periodically with one of the commercial products available at the hardware store, but not helping any more.  Any suggestions you can suggest would be much appreciated.  I know you have a DIY cleaning procedure using Tang powder.  Do you think that this could help my problem?  If so could you explain how to do the cleaning procedure.  Anything else you could suggest would be greatly appreciated.

Gary

Hi Gary, thanks for your note.

I would ask you to make the spray arms are clean and clear of any debris that might be plugging up the holes in the arms. Very common problem. I also need you to make sure there is plenty of water in the bottom of the dishwasher. Turn it on and let it run for 6 or 7 minutes, shut it off and open the door and check the water level. Let me know what you find please.

Regards,  Joe Gagnon.

Consumer Question: Washer doesn't get clothes clean

Hello,

Just wanted to start out by saying, I love your column, it's my favorite item to read in the observer.  Now the problem, for the past year or so, when I do laundry, some of my clothes come out with what looks like grease stains on them.  They are predominantly on solid color cotton/fleece material.  These clothes do not have these stains when they enter the washer, but after I retrieve them from the dryer, I have to treat and re-wash.  So, bottom line is, I really don't know if the problem lies in the washer or dryer because it doesn't happen every time.  I have researched on the internet, and saw the familiar causes, commericial fabric softener, which I haven't used in about 10 years. I use white vinegar as my fabric softener.   Dryer sheets, again, haven't used in 10 years.  I use the blue balls with nubby's on them. The other possibility I've read about is oil being deposited from the washer.  My washer is going to be 20 years old in April 2013, it's a kitchen aid top loader and up to this point, have never had any need for service on it, it's been great!  Have wanted to get new washer because of stains, but after reading your articles and speaking with many people who have front/top loader HE machines, I am now on the fence.  At this point, I'm seriously thinking of having the washer refurbed, realizing that it will probably cost me the same as a new washer and keeping it as long as it can run.  I just watched that video on the purewash eco-friendly laundry system, and I've emailed them to purchase one. So, in conclusion, do you think it would be a wise investment to refurb the washer and keep it or purchase new?

Can't wait to hear from you,

Jill:)

Hi Jill, thanks for your note and the kind words.

You’ve stated your case very well which leads me to say: Your washer is most likely the culprit. Transmission oil is coming up the shaft and into the tub. A qualified technician could rebuild this washer at a cost of around $500.00 but I do not recommend you go that route. The reason I say this is simple.

The metal in this machine has been affected by all these years of use. You have corrosion factors that will be disturbed when you start the rough procedure of taking it apart. Some areas are prone to leak after it is put back together which won’t be covered by any kind of warranty and in the end it will turn into a waste of your money. I suggest you look at the Speed Queen top load washer which is made the old fashioned way without electronics. Look at my web site askjoegagnon.com and go to Joe’s Picks. It is only carried at a few dealers in the area and you will see them on my website. Thanks again for your comments.

Regards,

 Joe Gagnon. 

Washing Machine Report

Dear Appliance Doctor,

Your recent article in the Observer/Eccentric newspaper was so informative!  We are about to purchase a new washer and dryer but have some serious doubts about their quality.  We have talked to salesmen in stores, and researched each machine online and we are more confused than ever.  The dryers are so large now that we will only have about 2 inches from the wall when the door to the dryer is open!  You have written about the lack of water in the new washers.  That scares me a lot.  I don’t have time to redo laundry that comes out of a washer still dirty.  Also, one of the big things with the new washers is the locking lids! Who’s “not so bright” idea was that?  I hope that my husband will be able to take that lock off the new washer.

Do you recommend any specific washer/dryer?  We are most interested in a Whirlpool top loader since it is made in the USA. Are we better off with a washer with an agitator?  You have helped us in the past at the Home Shows and now we could use your expert help again.

We have a 12 year old Maytag that has never been repaired correctly.  It tears the clothes and leaves black marks on them.  We have a 26 year old GE dryer that has given us great service and I really like it, but when we remodeled our kitchen a couple years ago, we bought all GE appliances and have had nothing but constant repairs on all of them!  So GE is not on our list of laundry appliances.

Thanks so much for reading this!  I hope you continue to write your great column and help us all with your expert advice!

Mary

Hi Mary,

Thanks for your note. You are a great writer who says a lot in a short time. Writing for a newspaper does not allow me to use the column as an advertising forum. Yes I do have opinions on who makes the best washer and gives the consumer the best bang for the buck. Go to askjoegagnon.com and hit Joe’s Picks and you will find 2 appliance stores that sell Speed Queen made in Ripon Wisconsin. Look at them and know that they are made the old fashioned way. They also have an agitator and give you control of the water temperature and level. Please let me know how you make out. Regards Joe Gagnon. 

Consumer Question: Leaky Dishwasher

Name: Robert

Comments: Hello Mr. Gagnon,

Subject: Leaking Dishwasher, Model # DU840CWDB5, Make: Whirlpool.

I, want to hank you in advance for your assistance.

I, love your Saturday Morning Show.

Question:  Can the Motor and Pump Assembly be replaced on this Dishwasher ?  In your opinion, is this a likely place for a leak to develop ?

Observation:  I, notice the leaking only occurred when the machine was filling with water, when the motor driving the pump started the leaking stopped. I, also noticed what appears to be a water stain on the body of the pump leading to the area where the motor shaft enters the pump.

Thanks again for your assistance.

Answer:

Hi Robert, thanks for your note and the kind words. The pump and motor can be replaced on most dishwashers. What kind of unit do you have. What you have seen is a sure sign that the seal on the motor shaft is bad and water is leaking down the motor. It can also leak into the motor and when it hits the windings, the motor is shot. Some dishwashers can also have a shaft seal replaced depending the model and make. Your can call my son Mark at 734-953-6991 and he'll look up your model number and advise you. Regards Joe Gagnon.