Consumer Question: Freezer Drain

Hi, Joe,

We have a Whirlpool Refrigerator with the freezer on the bottom. Model #GB2FHDXWQ01. The drain freezes/plugs about every 6 months and we end up with water on our kitchen floor. Any suggestions to fix the problem?

Thank you,

Todd

A: Hi, Todd,

Thanks for your note. 

The system has a plugged drain line for the defrost system. You may have to take the inside of the freezer apart so I suggest you contact my son Mark at 734-953-6991 and give him the model number. He can tell you how to take it apart.

Regards,

Joe Gagnon

Consumer Question: Whirlpool Ice Dispenser

Q: Hi, Joe,

I have a Whirlpool side by side that is about 8 years old. A few years ago a piece of ice got stuck in the dispenser as it was coming out of the freezer. This resulted in the ice in the freezer melting on us. We thought the water running out the dispenser had shorted out the electronic pad that controls the ice dispenser, as that no longer worked after that incident. 


Recently a relay in the unit was replaced. During the time the unit was still in the process of cooling down, we discovered the ice dispenser started working. It worked up to the point where the freezer was cold enough to make ice. 


Do you have any idea what could be causing this and what needs to be fixed?

Thank you,
Bob

A: Hi, Bob,

Thanks for your note.

I suggest you call my son, Mark, on this problem. He is an expert on ice and water dispensers. His number is 734-953-6991.

Regards,

Joe Gagnon