Tuesday, July 17, 2012

Consumer Question: Freezer Not Cold Enough

Hi, Joe,

Our side by side Amana freezer is 14 years old and doesn't get cold enough to freeze sugary items. Ice is also taking longer to freeze. We placed a thermometer inside and it reads 28 degrees even with the knob in the fridge turned on to the coldest level. There is plenty of air circulating around and all the dust I can reach has been vacuumed off.

Many thanks!

A: Hi, Ed,

Thanks for your note. 

I would suggest you check to see that the fan motor underneath is running. Also check to see if you have frost on the back wall inside the freezer which would indicate a defrost system failure.

Joe Gagnon

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