Tuesday, October 2, 2012

Consumer Question: Added Service Charges

Hi, Joe,

Last Tuesday, we have paid a bill from Reckinger Heating & Cooling for repairs to a gas furnace at my parents' house.  On the invoice, it has a "Token Charge" for $3.00.  We asked the repairman and the receptionist about this, and they don't know what it is for.  Are you familiar with it?  Is it legal or appropriate for a consumer to be charged?


A: Hi, Lynda,

Thanks for your note. 

I have a thought that the token charge might be for the increase in gas prices. Either way, someone in the office should be able to explain it to you. Please try again. 

Joe Gagnon

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