Washer Will Not Spin Out Water

Name: William

City: Grand Rapids

Inquiry Type: Appliance repair question

Comments: 

We have a Kenmore washer, model 11020912990. It fills with with water and runs, however when the timer switch advances past rinse to spin, the washer shuts down and will not spin out water.

Hi William, 

Thanks for your note.
Check to see if the cold side of the water valve has failed. Set the wash for cold wash and see if it fills. If this is not it, there is a wig wag solenoid assembly on the transmission. Many times a wire will break or the wig wag is defective. 
Regards,

Joe Gagnon

Refrigerator Compressor Repair

Name: David

City: Birmingham

Inquiry Type: Appliance repair question

Comments: 

We have a Kitchenaid Refrigerator, model KSCS23INWH00, that was really hot in the back and along the front divider between the freezer and regular compartment for some time, maybe a year or more, but all was well with it working.  Yesterday, we lost all cooling in both the freezer and regular compartment, though it is still running. The back and front divider are at room temperature.  Any thoughts? 

Hi David, 

Thanks for your note.
I suggest you have a technician look at it. It sounds like the compressor is not running at all.
Regards,

Joe Gagnon

Duct Cleaning and Insulation Experts

Name: Tom

City: Brighton

Inquiry Type: Appliance repair question

Comments: 

Hi Joe! Who can you reccomend for duct cleaning? We are a few miles south of Brighton and are looking for a company that will clean all the ducts and not cut corners.

Secondly, can you recommend a good insulator for my attic? I have about an R 38, but still getting icicles.

Hi Tom, 

Thanks for your note.
Please go back to my web site askjoegagnon.com and click on Joe's Picks. There you will see two of the best. Dalton Environmental and Existing Home Insulation.
Regards,

Joe Gagnon

Dish Detergent Latch Kit

Name: Laura

City: Ann Arbor

Inquiry Type: Appliance repair question

Comments: 

My son recently moved into an apt with 3 other college friends, and they are thrilled that it has a dishwasher ....problem is they don't know if it is working properly, and the dish detergent lid will not close. It is an older model Kitchen Aid. Are there areas in the washer that these kids should check to make sure all is in tip top shape without calling the engineer/maintenance worker?  Also, more importantly, the dish detergent top will not shut. Will the dishes become clean if they place a gel pac (Finish orange gel pack) in the bottom of the dishwasher before they start it?  I fear the landlord will not be fixing it in the near future, or at all, and they really want to use the washer rather than hand wash their dirty dishes.

Thank you!  I enjoy listening to you each weekend!

Hi Laura, 

Thanks for your note.
There is a latch kit that needs to be replaced inside the door to have the soap door latch. It will work with the gel pack but not as good. 

Regards,

Joe Gagnon

Best Top Load Washer

Name: Karen

City: Plymouth

Inquiry Type: Appliance repair question

Comments: 

Can you tell me what brand would be your recommendation for a top load clothes washer.  I believe you had mentioned Speed Queen at one time.  What local store would carry the recommended brand?  Thanks

Thanks!

Hi Karen, 

You are correct as I think Speed Queen is the best value on the market today. Contact Busen's Appliance in Lincoln Park and they will take care of you. They are listed on my web site at Joe's Picks.

Regards,

Joe Gagnon

Rust Stains on Laundry

Name: Jon

Inquiry Type: Appliance repair question

Comments: 

I haven't been able to diagnose the cause of stains intermittently appearing on my laundry (nor have local repair shops that I took the shirt shown in this link

https://picasaweb.google.com/104694306635033565401/StainsOnShirt?authuser=0&authkey=Gv1sRgCIS4q6e_3fK2Jw&feat=directlink

Washer is 5 yr. old, Kenmore front loader, model 43042. Matching Kenmore electric dryer, same age, model 83042. I've used Affresh in washer and have cleaned dryer vents.

Thanks!

Hi Jon, 

Let's eliminate the washer by hanging a few things on a line. My suspicion is the vent grate on the inside of the dryer where the air moves through the dryer. Some will have stains and rust form on them. Check that out.

Regards,

Joe Gagnon

Clean Machine

Name: Tom

City: Milford

Inquiry Type: Appliance repair question

Comments: 

You mentioned a device for washing machines that helps wash clothes better and with cold water. Could you give me the name again for me to check out and possibly order?

Thanks for all you do.

Hi Tom, 

Thanks for your note. You can go to www.pureproductsinternational.com and you will see a great video on the product. It's called a Pure Wash and it works great.
 

Regards,

Joe Gagnon