Consumer Question - Dryer not hot

Q: Hello, Joe,

Our Kenmore 700 Series electric dryer has been having more loads done with inadequate heat than with enough heat. More often than not we have to run the load through an extra cycle, with the temperature turned to the hottest setting. Sometimes hot gets hot.

Is this a simple fix where we can get a part and do it ourselves, or an expensive project?

Thank you for your advice,
Bob & Mary

A: Hi, Bob & Mary,
Thanks for your note.

In many complaints like yours it ends up being the vent line is plugged. Please check this out before we blame the dryer itself. Try disconnecting the vent line and run a load through the dryer. If it's a gas dryer open a window in the laundry room for this one load. It won't hurt you if you bring in fresh air into the room. After this test, let me know how it works.

Regards,

Joe Gagnon

Consumer Question - Holes in Clothing

Q:  Dear Joe, 

We have had an ongoing issue with holes in our soft cotton clothing particularly the underwear and lightweight cotton t-shirts. They appear as small holes and can be larger at times. We have looked at both the washer and dryer trying to find what may be causing this and are a bit stumped. Any suggestions would be greatly appreciated.

Thanks,

Mike & Cathy

A:  Hi Mike & Cathy,

Thanks for your note. This is a tricky question to answer without offending the woman of the house so I’ll put it into a statement of fact.

Women with large breasts use brassieres with a wire support built into it. These wires will wear through the fabric and can then snag other clothes causing little or large holes. It took a lot of years as a service technician to find this out.

Regards,

Joe Gagnon