Consumer Question: Whirlpool Ice Dispenser

Q: Hi, Joe,

I have a Whirlpool side by side that is about 8 years old. A few years ago a piece of ice got stuck in the dispenser as it was coming out of the freezer. This resulted in the ice in the freezer melting on us. We thought the water running out the dispenser had shorted out the electronic pad that controls the ice dispenser, as that no longer worked after that incident. 


Recently a relay in the unit was replaced. During the time the unit was still in the process of cooling down, we discovered the ice dispenser started working. It worked up to the point where the freezer was cold enough to make ice. 


Do you have any idea what could be causing this and what needs to be fixed?

Thank you,
Bob

A: Hi, Bob,

Thanks for your note.

I suggest you call my son, Mark, on this problem. He is an expert on ice and water dispensers. His number is 734-953-6991.

Regards,

Joe Gagnon